The Coaching Room – Cookie Policy

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This Cookie Policy explains how Interpersonal Insights Ltd (“we”, “us”, “our”) uses cookies and similar tracking technologies on our website at thecoachingroom.online (“our website”). We use cookies to operate and improve the website, analyse usage, and support essential functions related to account access, membership, and coaching tools.

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This Policy should be read together with our Privacy Policy, which explains how we handle personal data.

 

1. What Are Cookies?

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Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience, and provide information to website owners. Cookies may be “session cookies” (deleted when you close your browser) or “persistent cookies” (stored until they expire or are deleted).

 

2. Types of Cookies We Use

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We use the following categories of cookies:

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A. Strictly Necessary Cookies

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Required for the website to function. These enable login, account access, secure payments, and essential navigation. Without them, key features of The Coaching Room would not work.

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Examples:

• Wix platform security & authentication cookies

• Membership login/session cookies

• Stripe payment session cookies

 

These cookies cannot be disabled.

 

B. Performance & Analytics Cookies

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Used to understand how visitors use our website, which pages are visited, and how users interact with content. This helps us improve usability and identify issues.

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Examples:

• Wix analytics

• Google Analytics (anonymised)

 

These cookies do not identify individual users directly.

 

C. Functionality Cookies

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Support optional features such as remembering preferences or improving experience during sessions. These may be used for onboarding flows or Members Area enhancements.

 

D. Marketing & Communication Cookies (Optional)

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Used to track engagement with emails, updates, and offers to ensure content is relevant. These may also measure sign-ups or conversions for marketing campaigns.

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Examples:

• MailerLite email tracking (opens/clicks)

• Campaign tracking parameters (UTMs)

 

These are not used for behavioural advertising.

 

3. Third-Party Cookies

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We use trusted third-party platforms to deliver services, including:

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• Wix (website + membership)

• Stripe (payments)

• MailerLite (email automation)

• Delphi.ai (AI coaching interface)

• Google Analytics (usage analytics)

 

These providers may set cookies as part of their functionality. We do not control the operation of these cookies, but we ensure they comply with UK GDPR requirements.

 

4. Managing Cookies

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On first visit, you may be asked to accept or manage non-essential cookies. You may also manage cookies via your browser settings. Most browsers allow you to:

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• block cookies

• delete cookies

• block third-party cookies

• receive alerts before cookies are set

 

Disabling strictly necessary cookies may prevent you from accessing The Coaching Room or completing transactions.

 

5. Consent for Cookies

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Where required by law, we ask for your consent before placing non-essential cookies. You can withdraw consent at any time by adjusting your browser settings or managing preferences when offered.

 

6. Changes to This Policy

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We may update this Cookie Policy from time to time due to legal, technical, or operational changes. The “Last Updated” date indicates when the latest version took effect.

 

7. Contact Us

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If you have questions regarding cookies or our use of tracking technologies, please contact:

Interpersonal Insights Ltd
Email: hello@thecoachingroom.online

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