The Coaching Room – Privacy Policy

(Updated 1/4/26)

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This Privacy Policy explains how Interpersonal Insights Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use The Coaching Room and our website at thecoachingroom.online (“our website”). We are committed to safeguarding your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

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Interpersonal Insights Ltd

Registered in England and Wales

Company Number: 11348777

Data Controller: Interpersonal Insights Ltd

Contact Email: hello@thecoachingroom.online

 

This Privacy Policy applies solely to The Coaching Room and related services provided under this brand.

 

2. The Data We Collect

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We collect and process the following data categories:

 

Identity Data:

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Name, email address, and information you voluntarily provide.

 

Payment Data:

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Billing address and transaction details processed securely by Stripe. We do not store card information.

 

Technical Data:

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IP address, browser type, device information, and website usage (via Wix analytics and cookies).

 

Engagement Data:

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Login activity, resource usage, email engagement metrics, and session participation.

 

AI Coaching Interaction Data (Brett 24/7):

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Questions, messages, reflections, and written inputs submitted to Brett 24/7.

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We do not intentionally collect special category (sensitive) data unless you choose to provide it. If you choose to provide sensitive personal information within coaching interactions, you do so voluntarily and acknowledge that such data may be processed in accordance with this policy.

 

3. How We Use Your Data

 

We process data to:

    •    provide access to The Coaching Room

    •    manage accounts, billing, and access status

    •    send onboarding and service-related emails

    •    personalise coaching tools

    •    improve platform performance and user experience

    •    comply with legal and accounting requirements

 

We rely on the following lawful bases under UK GDPR:

    •    Contract: to provide access to services you have purchased

    •    Legitimate Interest: to improve and operate our services

    •    Consent: for optional marketing communications

 

4. Use of The Coaching Room and Brett 24/7

 

Brett 24/7 (AI Coaching Tool)

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Conversations may be stored securely and used for service improvement, system training, quality assurance, and personalisation of the coaching experience.

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By using Brett 24/7, you acknowledge that the information you submit may be processed by our AI infrastructure provider (Delphi.ai) for these purposes.

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No automated decisions with legal or significant effects are made.

 

Platform & Integrations

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The Coaching Room uses the following providers:

    •    Wix (website & hosting)

    •    Stripe (payments)

    •    MailerLite (email automation)

    •    Delphi.ai (AI coaching infrastructure)

 

These providers may process data on our behalf strictly for the purposes of delivering and improving the service.

Usage data may be processed for onboarding, support, engagement, and performance insights.

 

5. Data Sharing and Third Parties

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We do not sell or rent personal data.

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Data may be shared only with trusted providers who support platform operation. All third-party processors comply with UK GDPR and implement appropriate safeguards.

 

6. Data Retention

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We retain personal data only as long as needed for service delivery, support, or legal requirements.

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Typical retention periods:

    •    active users: retained while access is active

    •    closed accounts: up to 12 months

    •    AI interaction data: retained for service improvement and system performance purposes. You may request deletion of your data at any time, subject to technical and legal limitations

    •    payment records: 6 years (accounting compliance)

 

7. Your Rights Under UK GDPR

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You may:

    •    access your data

    •    request correction or deletion

    •    restrict or object to processing

    •    withdraw consent (marketing)

    •    request portability

    •    lodge a complaint with the ICO

 

To exercise your rights, contact hello@thecoachingroom.online.

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We respond within required legal timeframes.

 

8. Cookies and Tracking

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We use cookies for website functionality, performance, and analytics. Users may manage cookies via browser settings. See Cookie Policy for details.

 

9. International Transfers

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Some data may be processed by partners outside the UK. We ensure adequate safeguards are in place, including Standard Contractual Clauses where appropriate.

 

10. Security

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We implement appropriate technical and organisational measures to protect your data. While no system can guarantee absolute security, we continuously review and improve our safeguards.

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Users are responsible for keeping their login details secure.

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11. Updates to This Policy

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We may update this policy to reflect legal, technical, or operational changes. The “Last Updated” date indicates when the latest version took effect.

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Continued use of the services constitutes acceptance of any updates.

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12. Contact Us

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For privacy or data-related enquiries, contact:

Email: hello@thecoachingroom.online

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We provide all required information digitally and respond within statutory timeframes. No postal address is required for privacy-related communications.

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