The Coaching Room – Privacy Policy

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This Privacy Policy explains how Interpersonal Insights Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use The Coaching Room and our website at thecoachingroom.online (“our website”). We are committed to safeguarding your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

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Interpersonal Insights Ltd
Registered in England and Wales
Company Number: 11348777
Data Controller: Interpersonal Insights Ltd
Contact Email: hello@thecoachingroom.online

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This Privacy Policy applies solely to The Coaching Room and related services provided under this brand.

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2. The Data We Collect

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We collect and process the following data categories:

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Identity Data:
Name, email address, and information you voluntarily provide.

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Payment Data:
Billing address and transaction details processed securely by Stripe. We do not store card information.

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Technical Data:
IP address, browser type, device information, and website usage (via Wix analytics and cookies).

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Engagement Data:
Login activity, resource usage, email engagement metrics, and session participation.

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AI Coaching Interaction Data (Brett 24/7):
Questions, messages, reflections, and written inputs submitted to Brett 24/7.

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We do not intentionally collect special category (sensitive) data unless you choose to provide it.

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3. How We Use Your Data

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We process data to:

• provide access to The Coaching Room

• manage accounts, billing, and membership status

• send onboarding and service-related emails

• personalise coaching tools

• improve platform performance and user experience

• comply with legal and accounting requirements

 

Legal bases for processing include:

• Contract (fulfilling purchased services)

• Legitimate Interest (improving services)

• Consent (for optional marketing communications)

 

 

4. Use of The Coaching Room and Brett 24/7

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Brett 24/7 (AI Coaching Tool)
Conversations may be stored securely for service improvement and personalisation. No automated decisions with legal or significant effects are made.

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Platform & Integrations
The Coaching Room uses the following providers:

• Wix (website & membership hosting)

• Stripe (payments)

• MailerLite (email automation)

• Delphi.ai (AI coaching infrastructure)

 

Usage data may be processed for onboarding, support, engagement, and performance insights.

 

5. Data Sharing and Third Parties

We do not sell or rent personal data.
Data may be shared only with trusted providers who support platform operation.

 

All third-party processors comply with UK GDPR and implement appropriate safeguards.

 

6. Data Retention

We retain personal data only as long as needed for service delivery, support, or legal requirements.

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Typical retention periods:

• active memberships: retained while active

• closed accounts: up to 12 months

• AI data: retained for service improvement unless deletion is requested

• payment records: 6 years (accounting compliance)

 

7. Your Rights Under UK GDPR

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You may:

• access your data

• request correction or deletion

• restrict or object to processing

• withdraw consent (marketing)

• request portability

• lodge a complaint with the ICO

 

To exercise rights, contact hello@thecoachingroom.online.
We respond within required legal timeframes.

 

8. Cookies and Tracking

We use cookies for website functionality, performance, and analytics.
Users may manage cookies via browser settings. See Cookie Policy for details.

 

9. International Transfers

Some data may be processed by partners outside the UK.
We ensure adequate safeguards are in place, including Standard Contractual Clauses where appropriate.

 

10. Security

We use industry-standard technical and organisational security measures.
No system can guarantee absolute security; users should protect login details.

 

11. Updates to This Policy

We may update this policy to reflect legal, technical, or operational changes.
The “Last Updated” date indicates when the latest version took effect.

Continued use of the services constitutes acceptance of updated terms.

 

12. Contact Us

For privacy or data-related enquiries, contact:

Email: hello@thecoachingroom.online

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We provide all required information digitally and respond within statutory timeframes. No postal address is required for privacy-related communications.

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